MODULE OUTLINE for Applied Technetronics
Category: Meeting Management
May, 2013
PerfectMEETINGS: How to Run Effective Meetings
Instructor: Dan Chiodo
How effective are your meetings? Now think about how your team members would respond to the same question. Would your team say that your meetings accomplish the intended results, or would they say they are a waste of time? This course sets out to change that. We will talk about how to use new strategies to get results.
One popular segment of this course is a discussion of ways to avoid having unnecessary meetings. Learn several effective methods that get the same results.
Here€™s what we will cover:
1. WHO TO INVITE€”a checklist that will help get the decision makers in the room.
2. THE MEETING PROCLAMATION€”this guide hangs on your conference room wall
3. TODAY€™S GOAL€”how to set a meaningful goal for each particular meeting
4. MEET -- you will want this form at every meeting you hold or attend
5. FOLLOW-UP €”a method to make sure you are handling the important priorities
6. EVALUATE€”how did the meeting turn out and what needs to be changed?
7. DELEGATE€”Ensuring that the MC (Meeting Chair) doesn€™t do all the work
iMPACT Training & Development, Dan Chiodo, President Form: Copyright 2013
dan@danchiodo.net 417-439-4900 Visit impactbydan.com
MODULE OUTLINE for Applied Technetronics
Category: Leadership
May, 2013
How to Coach Employees
Instructor: Dan Chiodo
We use the word €œcoaching€ in sports, but not as much in the business field. As an Executive Coach, Dan has worked with hundreds of executives to help them reach their very highest potential. Today€™s employees have a need to be coached, and when they are they achieve great accomplishments.
In recent years, companies have noticed the success that the coaching industry has had in helping people reach peak performance. Now some of these companies want to know how to use it within their organization.
This course will help create a coaching system within an organization, without having to send supervisors for expensive training elsewhere. This module can be done for a few supervisors or for all the leaders within an organization. In fact, the more leaders who use these coaching techniques, the more success the company will have as a whole.
Specific topics include:
1. THE COACHING MODEL €“the necessary steps in successful coaching
2. DEMONSTRATION OF MODEL €“we€™ll ask for volunteers to see the model at work
3. LET THEM TRY IT --many times we think employees want to hear us talk. Wrong.
4. WHAT TO SAY €“ you will learn specific questions to ask that will get great results
5. DIFFERENT STYLES OF PEOPLE €”learning this will help you in how to coach
6. COACHING FORMS €”you will receive forms that will help you work with each person
iMPACT Training & Development, Dan Chiodo, President Form: Copyright 2013
dan@danchiodo.net 417-439-4900 Visit impactbydan.com
MODULE OUTLINE for Applied Technetronics
Category: Organizational Improvement
May, 2013
Does your Culture Work?
Instructor: Dan Chiodo
You know what a good culture feels like. You visit a store or a company and you get a feeling of excitement, happiness, involvement of employees and passion for their work. Whether your company has this or not, this program helps you assess it and make changes so that your culture stands out as one of the best.
Even if you feel your culture is great, it doesn€™t mean that you shouldn€™t examine it. After all, your industry or market may have changed so that you are on the cusp of a successful or unsuccessful culture.
For some companies, it€™s hard to put their hand on what their culture is like-- or they may not know how to go about it, but we will show you. Your culture strategy, by the way, should be in your Strategic Plan every year so that you know you have a handle on it.
Some of the topics will include:
1. PRESENT CULTURE ANALYSIS --what your culture looks like today
2. EMPLOYEE FEEDBACK €“ways to find out what your employees are thinking
3. AUTOMATIC ELEVATION --putting a focus on culture is a great employee motivator
4. WHAT COSTS MONEY AND WHAT DOESN€™T €“ affordable ways to achieve this
5. THE CULTURE PLAN€”how this will look in your Strategic Plan book
6. CULTURE TRACKER€”Ways you can track whether your culture program is working
iMPACT Training & Development, Dan Chiodo, President Form: Copyright 2013
dan@danchiodo.net 417-439-4900 Visit impactbydan.com
MODULE OUTLINE for Applied Technetronics
Category: Sales Training
May, 2013
$uccessful $elling in Today€™s World
Instructor: Dan Chiodo
How do you sell in today€™s competitive environment? It takes a whole new technique that this course will teach you. Although social marketing is now the strongest way to communicate with clients, your salespeople must be even better when doing face-to-face or phone sales. If you€™re hiring, you must select the very best in the sales field. If you already have a sales team, you need to sharpen their skills to reach the goals necessary for your company.
Those who have taken this course find that learning how to set up a Sales Information Book is a very important tool for them to succeed. It helps them track information, sharpen sales skills AND look for ways to improve how they sell.
Specific topics include:
1. THE $UCCESSFUL $ALES $TRATEGIES €“the basics of selling
2. EDUCATING CLIENTS/PROSPECTS €“why this is so important today
3. INVOLVED LISTENING --we€™ll practice an essential skill some salespeople forget
4. THE CALL SHEET €“ a time-tested planning sheet that is your Flight Plan for the day
5. CLIENT ATTITUDES €”spotting them, understanding them, and achieving success
6. AVOIDING THE SLUMP€”every salesperson has hit it€” how that can be a turning point
iMPACT Training & Development, Dan Chiodo, President Form: Copyright 2013
dan@danchiodo.net 417-439-4900 Visit impactbydan.com
MODULE OUTLINE for Applied Technetronics, Ltd.
Category: Customer Service
Top Shelf Customer Care
Instructor: Dan Chiodo
Although the category for this course is €˜customer service€ and that€™s what you are used to seeing, we are going to use the word €œcare€ in place of it. You need to practice the skills that show people you really care about them.
When we think about the importance of customer service, we sometimes think about the customers we serve each day. Although that is an essential part of service, we also need to think about not only those EXTERIOR customers, but also the INTERIOR customers. It all stems from a €œservant leader€ approach, where we look at how we can better serve others so that the organization continues to improve.
Get ready to discuss some of your most pressing issues in service, whether they be external or internal. We will help you with an essential formula that will help you answer
In the course, you will study:
1. YOUR TOP SHELF ITEMS --the things you do to stand out as the very best
2. HOW TO LISTEN €“refining your listening skills so that you learn more and talk less
3. WHAT WOULD YOU WANT? --how to think about what you€™d want done
4. THE MAGIC PHRASE €“ the questions you ask everyone that keeps them coming back
5. WAYS TO GET BETTER€”how to become the best provider of customer care
iMPACT Training & Development, Dan Chiodo, President Form: Copyright 2010
dan@danchiodo.net 417-439-4900 Visit impactbydan.com
MODULE OUTLINE for Applied Technetronics
Category: Leadership
May, 2013
Building an All-Star Team
Instructor: Dan Chiodo
How many times have you watched your favorite sports team and said, €œS/he isn€™t the best, but should be kept on the team anyway?€ Probably never. You want a winning team! Now compare this to your work team. You deserve to have all-stars, don€™t you?
What could you achieve if you had a team of all €œA€ players? This course gives you guidance in how to get everyone up to €œA€ player performance. It even helps you ask the right questions when you interview future team members.
A basic requirement for this module is for you to be completely honest in evaluating each team member€™s performance, your own performance AND your company€™s overall performance. Become known as the leader who knows how to make a team perform!
1. A LESSON IN VALUES €“discussion of what you look for in an employee
2. THE QUESTIONS TO ASK €“questions you should ask candidates and the entire team
3. WHAT AN ALL STAR LOOKS LIKE --just how do we know when we have an all-star
4. YOUR ALL STAR MESSAGE €“ what you say to your team to elevate performance
5. THE ALL-STAR DEPARTMENT €”you may have to make some changes on your team
6. CELEBRATION STATION€”setting up an area to celebrate success
iMPACT Training & Development, Dan Chiodo, President Form: Copyright 2013
dan@danchiodo.net 417-439-4900 Visit impactbydan.com
MODULE OUTLINE for Applied Technetronics
Category: Strategic Planning Process
May, 2013
Creating a Strong Strategic Plan
Instructor: Dan Chiodo
Operating without a Strategic Plan is like asking a symphony to play a musical piece and not giving them any music. The musicians would not know where or when to start, so nothing would happen. It€™s the same way with your organization. This course is designed to make your Strategic Plan come to life and be meaningful to every person in the organization€”not just top management. We refer to it as a Strategic SUCCESS Plan because it is geared toward achieving success for your organization.
The Strategic SUCCESS Plan should be in place at all times-- and re-worked quarterly so that it reflects the present business climate, changes that have happened within the industry or your company, as well as what has already been accomplished.
Here€™s some of what you€™ll learn during this session:
1. FULL STRATEGIC SUCCESS PROCESS €”how to plan, roll out, and stay on target
2. TEAM MEMBER INVOLVEMENT €“ so that everyone is on board with the plan
3. STRATEGIC SUCCESS FORMS €”templates to guide you and get the results you want
4. TRACKING MECHANISMS €“creating sheets to measure all parts of the Plan
5. ESSENTIAL UPDATE SESSIONS€”quarterly re-calibration to ensure success
Other topics include€¦
- Who should be around the table to create the Strategic Success Plan
- The difference between a Vision and a Mission and why they are necessary
- How to make sure the Mission is at work in everything you do in the organization
- A close look at the your organization, your team, the community, as well as national or international influences
- How to come up with strategies that get the results you need
- Holding people accountable to accomplish the Plan
- The importance of making Company Culture a part of the Plan
iMPACT Training & Development, Dan Chiodo, President Form: Copyright 2013 dan@danchiodo.net 417-439-4900 Visit impactbydan.com
MODULE OUTLINE for Applied Technetronics
Category: Performance Evaluation System
May, 2013
Instituting a Performance Evaluation System
Instructor: Dan Chiodo
If you ask employees, many will tell you they really don€™t enjoy the performance evaluation process. And if you ask supervisors, they will also say it€™s not their favorite thing to do. This course teaches you how to make the performance evaluation process much more effective for both the employee and his/her supervisor. It€™s specifically designed to get the intended results of the employee, the supervisor€”and the company.
We will provide the necessary forms to guide you through the complete process. When the employee has completed the self-evaluation, the supervisor will have everything s/he needs to create a complete picture of how s/he is performing. This gives you a complete picture and documentation for the employee€™s file.
In this course, you will study:
1. INTRODUCTION TO THE PROCESS €”so that your team has a full understanding
2. THE SELF EVALUATION --having each team member rate themselves in key areas
3. THE OFFICIAL EVALUATION €”supervisor€™s evaluation
4. €˜PERFORM€™ MEETING DAY €“how to deliver information that sets the tone for progress
5. THE PROBLEM EMPLOYEE€”how to handle, document and determine their future
6. QUARTERLY GOALS€”one goal per quarter that will set employee up for success
iMPACT Training & Development, Dan Chiodo, President Form: Copyright 2013
dan@danchiodo.net 417-439-4900 Visit impactbydan.com
MODULE OUTLINE for Applied Technetronics
Category: Leadership
May, 2013
The Team Leader€™s Toolbox
Instructor: Dan Chiodo
If you€™ve ever set out to build something and were missing a tool or two, you know how frustrated you can become. You can€™t do your best work. The same thing happens when leading people. You can do your best with what you already know, but you would do a whole lot better if you had the proper tools. Each year we change the tools in the Team Leader€™s Toolbox-- featuring at least ten necessary tools that will make your job of management much easier.
Part of what we do in this module is have you privately evaluate yourself in certain skills so that you are aware of your comfort level in each of the given areas.
Get ready to check all the tools in your box and leave room for some essential ones you€™ll need this year, such as€¦
1. THE CHANGE TOOL €”necessary for every leader in this ever-changing world
2. THE CREATIVE TOOL €”increasing your team€™s creativity
3. THE REWARD TOOL €”matching the rewards to individual team members
4. THE HARMONY TOOL --keeping things balanced and drama-free on your team
5. THE COACHING TOOL€”it€™s not just training people, but coaching them
iMPACT Training & Development, Dan Chiodo, President Form: Copyright 2013
dan@danchiodo.net 417-439-4900 Visit impactbydan.com
MODULE OUTLINE for Applied Technetronics
Category: Time Management
May, 2013
PerfectTIMING: Gain Up to Two Hours Each Day
Instructor: Dan Chiodo
Based on the book Dan wrote, called PerfectTIMING, this course offers a whole new way to make your day more manageable. The PerfectTIMING method is designed to get more done than ever before, attain better results AND do it with less stress! The goal? We want you to become the best time manager you know.
The beauty of this course is that it does not ask you to throw away all the things that already work well for you. It gives you different or new ideas to consider so that you are even more effective than now.
You will you learn valuable time management concepts and be given several forms to help you become more productive as quickly as possible.
Here are a few topics we will cover:
1. The PORE Method€”get ready for a whole new way to approach your day
2. 10 ORGANIZATIONAL TIPS€”helpful if you€™re at a desk, in the plant or in the field
3. ADVANCE DATE€”you€™ll never be late with a deadline if you use this technique
4. FLIGHT CHECK QUESTION €“ the most important question you€™ll ask yourself all day
5. PerfectPRIORITY€”make sure you are handling the important priorities of each day
6. 10 TIME TRAPS-- these are the traps to avoid. We€™ll help you stay out of them
iMPACT Training & Development, Dan Chiodo, President Form: Copyright 2013
dan@danchiodo.net 417-439-4900 Visit impactbydan.com