Personal One-On-One Communication Coaching Sessions


These are one-on-one, intense, one-hour communication coaching sessions that help build confidence and sharpens delivery skills. Prior to the session, you should put together a set of personal communication goals that you want to achieve. These goals could come from a personal need to improve, a supervisor€™s evaluation, or feedback from co-workers. Often the goal is to improve one-on-one communication, E-mail, presentations, or other written communication. If the coaching session is to focus on presentations, then the trainee should come to the session with at least one business presentation.    

The Creative Edge


This course is designed to personally involve you in the creative process. It will explore creativity and innovation and talk about how creativity and innovation can be a driving force in the success and survival in a highly- competitive global marketplace. The idea is to capture the Creative Edge for yourself and for your team.


We will begin by exploring the nature of creativity and innovation.   Next we will discuss three creative personalities: The Visionary, The Practitioner, and The Realist. True innovation comes out of a combination of these three creative sides.  Let€™s rediscover your creative side and help you to be a leader of innovation in your work place!

The Secrets of Great Teams This course was developed over many years of military active duty and working with such great teams as the NASA Astronauts and Federal Law Enforcement. The myth is that great teams always win. The reality is that they do lose . . . and sometimes feel discouraged. The difference is that they have the ability to regroup and come back stronger than ever. The course covers great team secrets like these: €¢ They Thank Each Other €¢ See Value in All Roles €¢ Honor Diversity Rather Than Cloning €¢ Pressure for Fair Play €¢ Let People Start Over €¢ Know Each Other€™s Motivators €¢ Need Strong Support from the Top €¢ Despise Ambiguity €¢ Operate Best Where There is Only a Few Key Rules It Also Explains the Twelve Needs of Top Performers and How Leadership from the Top can stimulate Team Success. To stimulate great teamwork, leaders must evaluate the state of the team. One way is to ask the right questions. This list is not so much a check list . . . as it is a leader€™s mindset as he or she views and assesses members of a team. They can be good questions to ask if you€™re trying to get a fix on team members in terms of how they see themselves as a team member. Perhaps some of these needs are not being met, or perceived as not being met. In any case, asking questions like these is a clear sign that a leader cares and is trying to help an associate succeed. €¢ Are Your Opinions Valued? €¢ Does the Mission Inspire You? €¢ Do Your Co-Workers Value Your Work? €¢ Is Your Job Progress Assessed Regularly? €¢ Do You Have Opportunities to Learn and Grow? €¢ Know what€™s expected of You? (Mission Clear?) €¢ Do You Have the Right Equipment and Resources? €¢ Do You Do What You Do Best? €¢ Thanked or Recognized in the Past Ten Days? €¢ Cared About As a Person? (Have a Best Friend at Work?) €¢ Is Your Personal Development Encouraged? The course offers specific case studies that demonstrate the qualities each of the two lists imply. # # #

The Dynamics of Multicultural Communication The modern workplace continues to grow in the richness of its diversity. Business is global. Because of this, leaders and team members alike must become skilled at communicating and managing associates that speak English as a second language (ESL). These team members can represent a wide range of cultures that span the globe. Thus the need for a new leadership mindset, a mindset that can be best described by the term Cultural Literacy: You must deliver clear business messages, but no offend anyone because of naïve cultural understanding. This course is designed to make you culturally literate by offering you the key tools for successfully managing in a diverse, global business environment: €¢ How to put together clear messages in a culturally diverse global organization €¢ How to find the best words that connect you with your ESL associates €¢ Dealing with slang, idiomatic expressions, and technical terms €¢ How to cope with accents €¢ Methods to help you analyze your receivers, especially in light of their cultural traditions €¢ How to create a two-way engagement model €¢ Conquering the challenge of virtual leadership and engagement . . . when face-to-face communication is not possible. When we face a situation we don€™t understand, communication is difficult. Once we learn how to collaborate across cultural lines, we create the understanding and respect demanded by the global marketplace. This course is designed to help you create that brand of mutual cultural understanding.

 Dealing with Difficult People & Situations


This course is a very frank look at the difficult situations we all face in the work place.  We often only look at it as €œDealing with Difficult People.€  But in truth, we must get beyond the €œpersonal€ level and begin to see this as a difficult situation that both parties must face in an adult way.


That means taking the time to step back and assess not only the person you are dealing with, but your own behavior when confronted with a difficult situation.


There are host of tools you can use to help you resolve conflict.  But both parties must participate.  Here€™s the course creed:  €œOld behaviors will not take you in new directions!€


Active Listening


This half-day course is designed to introduce the concept of Active Listening and gives participants a toolbox full of Active Listening techniques:


   Be in the €œRight Place€

   Check the Speaker€™s Emotions

   Don€™t Interrupt

   Encourage the Speaker

   Repeat what the Speaker Said


Many students who take the course are astonished to find that they haven€™t always been €œlistening€ actively.  Better listeners will find that they can influence, build trust, and increase their persuasiveness through genuine Active Listening. 

Voltaire said it best:  €œWhen I listen I have the power.  When I speak, I give it away!€

Presentation Dynamics


This presentations-skills training session will teach you how to write, organize, design, and deliver a professional message to any audience. Participants deliver a presentation of about ten minutes; get feedback from both Dr. Wallisch and session classmates; and then revise and present again. Content and platform skills are evaluated according to the communication principles given to the group in the lecture presented prior to the practical sessions.


The course is designed to help the presenter deliver powerful messages in speaking situations such as scientific meetings, business meetings, clients meetings, or sales meetings.  Students should take Strategic Communication before signing up for this course.


The idea is to develop your Executive Presence!

Strategic Communication


This Distance Learning communication session is the most popular course. It teaches solid communication training for either 1) a mixed group or 2) a team wishing to work on pressing communication issues. It€™s fast-paced and highly interactive, with a variety of exercises that are designed to improve both personal skills and overall organizational communication culture. 


The course is organized around these four key components of the Strategic Communication model:


  1.  Find and Support Your Main Point
  2. Analyze Your Audiences
  3. Write Clear Documents and E-mail
  4. Create and Present Powerful Visuals


Class exercises include putting together a main-point message and editing a recent E-mail you have written.  You€™ll enjoy the €œLightning Round€!